A couple of days ago we posted a story about Xbox 360’s tendency to scratch discs. Not in the cool DJ way either, but in the crappy ‘I just moved my Xbox with a disc in the tray and now it done gone stopped working,’ kinda way. According to testimony uncovered in an ongoing lawsuit against Microsoft, the company knew about the problem before the console’s launch, but they chose not to rectify it.
In our story we suggested that most long-term Xbox owners would have come across this problem at one time or another. But according to a statement released to Edge by Microsoft, that’s just not true. In fact, “much less than 1 percent” of the Xbox 360 user base have complained about the issue. Furthermore, Microsoft does not deny they were aware of the issue, saying “that’s why we put a warning on the face of the disc tray, which the user has to physically remove before the initial use of the system [..] We also have warnings posted online and in hard copy instruction manuals.”
Two questions. Does 1% of the customer base complaining mean that just 1% of the customer base is affected? And is Microsoft saying that if discs get scratched by their faulty hardware, that’s our fault? Just asking.