NCsoft, or rather its customers, faced some problems when Aion‘s ‘Head Start’ program went live for the 400,000 pre-orderers this Sunday. Namely, people waiting several hours in queue in order to be let into the game was apparently not a rare sight, and it’s still happening. But it’s a problem NCsoft hopes to eliminate quickly.
A notice on the game’s official website reads, “Since the opening of Head Start this past weekend, we’ve have been heavily focused on striking the delicate balance between managing busy servers with queue times versus overcompensating by adding new servers too quickly that are then underpopulated and don’t deliver a fun experience for players. We did indeed see an initial rush on the first days of Head Start which resulted in longer than desired queue times for some of our servers, and we are working around the clock to alleviate this.”
The current plan is to add new servers in both North America and Europe by the weekend and “continue to evaluate adding additional servers.” Until then, those who are still experiencing long wait times can check out a list of servers with shorter queue times.