Gearbox CEO Randy Pitchford believes that Valve as a competing game company running a digital distribution service like Steam is a serious conflict of interest, even to a point where he, “as a guy in this industry,” doesn’t trust them. “There’s so much conflict of interest there that it’s horrid,” Pitchford told Maximum PC in a recent interview and said it’s “actually really, really dangerous” if the industry allows Valve to win.
“I love Valve games, and I do business with the company. But, I’m just saying, Steam isn’t the answer. Steam helps us as customers, but it’s also a money grab, and Valve is exploiting a lot of people in a way that’s not totally fair. Valve is taking a larger share than it should for the service its providing. It’s exploiting a lot of small guys. For us big guys, we’re going to sell the units and it will be fine.”
Pitchford believes it would be “much better if Steam was its own business” as he’d rather trust a company whose only interest is serving the customer, “I’m cool with it being a digital retailer, but I want that to be their only business. And then I’ll really trust them.”