Valve erroneously bans Modern Warfare 2 players, apologizes with gratuitous Left 4 Dead 2

Over the weekend, Valve wrongfully banned a large (like really, inhumanly large) handful of Modern Warfare 2 gamers on the grounds of cheating. As it turns out, Valve was wrong (crazy, right?), and the company offered an apology, and two free copies of the zombie-slaughterfest Left 4 Dead 2 as recompense.

Yupp. If you were (wrongfully) banned by the Valve Anti Cheat software, you now have a copy of Left 4 Dead 2 for your pleasure, and a copy to gift to a friend, colleague, or blogger (my SteamID is eddienoteddy).

Additionally, Mr. Gabe Newell offered an explanation of the snafu, and why sticking with Valve through the sticky times is definitely worth it.


Recently, your Steam account was erroneously banned from Call of Duty: Modern Warfare 2.

This was our mistake, and I apologize for any frustration or angst it may have caused you.

The problem was that Steam would fail a signature check between the disk version of a DLL and a latent memory version. This was caused by a combination of conditions occurring while Steam was updating the disk image of a game. This wasn’t a game-specific mistake. Steam allows us to manage and reverse these erroneous bans (about 12,000 erroneous bans over two weeks).

We have reversed the ban, restoring your access to the game. In addition, we have given you a free copy of Left 4 Dead 2 to give as a gift on Steam, plus a free copy for yourself if you didn’t already own the game.

To share your extra copy of Left 4 Dead 2 with a friend, you can ‘Manage Gifts and Guest Passes’ from the ‘Games’ Menu in Steam, or visit this article on the Steam Support site for detailed instructions:

To access your own copy of Left 4 Dead 2, visit your library of games in Steam. If you didn’t already own the game, it will now be listed among your others there, and is available for download immediately.

Gabe Newell
President, Valve

Dammit Valve, here I thought you couldn’t get any greater, and then you respond to mistakes in such a wonderful way.