Capcom has come under fire in recent weeks for the situation regarding Street Fighter X Tekken‘s DLC. Fans were outraged to learn that additional fighters for the crossover were being held back as premium DLC but already present on the game’s disc, just locked out until people bought them.
But, after having had complaints lodged at the Better Business Bureau, Capcom has stepped in to defend itself.
A statement recently issued by the publisher read: “At Capcom, we value our customers and make every effort to resolve customer complaints. We are sorry to hear that [censored] was so disappointed with the Street Fighter x Tekken game (”SFxT”), and would like to respond to his complaints.
“While Capcom is sorry that some of its fans are not happy about the chosen method of delivery for the DLC, we believe that this method will provide more flexible and efficient gameplay throughout the game’s lifecycle.”
The company had previously reasoned that the DLC being included on-disc meant that people who hadn’t bought the extra characters could still face them in online matches.
“There is effectively no distinction between the DLC being ”locked” behind the disc and available for unlocking at a later date, or being available through a full download at a later date, other than delivery mechanism.”
This past week the publisher also announced its DLC plans for Asura’s Wrath, which asks players to pay for the ‘true conclusion’ to the game. I had a little something to say about that.