It’s been a few days now since the rocky launch of Diablo III. Players have not been pleased and they’ve made little effort to hide the fact. In a newly-crafted response to just such fans, Blizzard apologizes and admits that pesky “mortal infrastructure” was the cause of the woes people have been experiencing, and that it could have been more prepared.
“Despite very aggressive projections, our preparations for the launch of the game did not go far enough,” the letter reads.
“We’ve been monitoring the game 24/7 and have applied several optimizations to help our systems better weather the global rush .. We’re continuing to monitor performance globally and will be taking further measures as needed to ensure a positive experience for everyone. This includes some maintenance to implement additional improvements for each region.”
To keep servers under less stress, the launch of the real-money auction house has been delayed beyond the originally planned date of May 22. Further updates on that will follow later on.
The full letter is available here.